Hotel Training & Development Consultant – AceHotelier, Kolkata

Hotel Owners, Managers & Potential Owners all have the challenge to establish and continue to be acknowledged as fine Hotel Brands. This is only achievable through constant Training of your team, correcting and improving your processes in relation to current industry trends.

Ace Hotelier is one stop solution for all Hotel & Restaurant related consulting and Training.

We provide Learning & Development Solutions for Hotel & Restaurant. We provide all solutions of Training & Development, right from Training Need Analysis to On site Training sessions.

Use our Consulting services for

1. New Hotel/Restaurant Set up and Launch
2. Training Hotel Managers, Supervisors and Associates
3. Creating your Brand Standard manuals
4. Hotel Operations Audits
5. HR Formats and Policy Manuals
6. Employee Induction Handbook and Company Profile Presentation
7. Providing Budgeting Formats, Cost Evaluation sheets and Monthly P & L formats

We can provide customised Operating Manuals and Standards to Hotels and restaurants, depending on their need, clientele, location and type.

 

Ace Hotelier is a professional Company providing Training & Process Development services for Hotels. By outsourcing the key support function of Training & Development of the employees to Industry experts, the Management of the Hotel can develop a more skilled workforce. Ace Hoteliers, takes care of end to end T & D solutions, right from Training Need Analysis to Training Effectiveness Analysis for the Hotels.

The founders of Ace Hoteliers have more than a decade experience, in Senior positions in World Class Hotels and have a thorough knowledge and expertise related to Hotel Industry. Based out of their Office in Kolkata, Ace Hotelier, intend to provide their services to complete eastern India to start with.

Contact: Sudipta Sarkhel 8334884488

Hotel Training & Development Consultant – AceHotelier, Kolkata

Hotel Owners, Managers & Potential Owners all have the challenge to establish and continue to be acknowledged as fine Hotel Brands. This is only achievable through constant Training of your team, correcting and improving your processes in relation to current industry trends.

Ace Hotelier is one stop solution for all Hotel & Restaurant related consulting and Training.

We provide Learning & Development Solutions for Hotel & Restaurant. We provide all solutions of Training & Development, right from Training Need Analysis to On site Training sessions.

Use our Consulting services for

1. New Hotel/Restaurant Set up and Launch
2. Training Hotel Managers, Supervisors and Associates
3. Creating your Brand Standard manuals
4. Hotel Operations Audits
5. HR Formats and Policy Manuals
6. Employee Induction Handbook and Company Profile Presentation
7. Providing Budgeting Formats, Cost Evaluation sheets and Monthly P & L formats

We can provide customised Operating Manuals and Standards to Hotels and restaurants, depending on their need, clientele, location and type.

 

Ace Hotelier is a professional Company providing Training & Process Development services for Hotels. By outsourcing the key support function of Training & Development of the employees to Industry experts, the Management of the Hotel can develop a more skilled workforce. Ace Hoteliers, takes care of end to end T & D solutions, right from Training Need Analysis to Training Effectiveness Analysis for the Hotels.

The founders of Ace Hoteliers have more than a decade experience, in Senior positions in World Class Hotels and have a thorough knowledge and expertise related to Hotel Industry. Based out of their Office in Kolkata, Ace Hotelier, intend to provide their services to complete eastern India to start with.

Contact: Sudipta Sarkhel 8334884488

Guest Handling in 5 simple steps – A smile does make a difference

We know and have learnt it in every Hospitality School that guests are the reason for our business survival. We have to make our guests happy and exceed their expectations at every stage. Be it a five star luxury hotel or a small cafe, the principles of guest handling are the same. Here we are breaking it down in 5 simple steps

1. Welcome the guest with a smile: Make the guest feel welcome when they arrive at your hotel, cafe or a restaurant. Smile and a welcoming gesture is enough to make the guest happy and feel positive about your business.
2. Sound confident about your product: Its very important that you and your team are well versed with the product information, any new additions, new facilities and offers that your Hotel, Restaurant or Cafe is running. A knowledgable staff  always adds to the guest experience
3. Be ATTENTIVE but not INTRUSIVE in your service:  While attending to the guest, make sure you are not being over friendly or disturbing the guest. Frequently asking the guest about their experience can be disturbing and annoying at times. The service has to seem attentive, but not interrupting the guest while they are having their own private time.
4. Provide Alternatives:And by enhancing the customer experience, hotels will simultaneously gain more direct revenue, attract real prospects, and optimise future loyalty. The most disappointing thing for a customer is to here a “No” to any of their request. If you do not have what the guest wants, try to politely give an alternative which is best suitable for that situation instead of saying”No”. For e.g., If a guest orders a particular dish in your restaurant, and due to high demand you have run out of that item, instead of saying “No we don’t have this item”, say “Its a brilliant choice, however since we have run out of this particular item due to high demand, why don’t you try our Chef’s special ITEMNAME, which is equally popular”. Here you are saying a No but with a better alternative.
5. Thank your guest for choosing your outlet : Say good bye to your guest with a thank you and invite them to come over again. The guest should not feel left out once the bill is settled. Make sure you thank your guest before they leave.  This leaves a lasting impression which the guest carries in their minds.

Technology is replacing humans in a fast pace. Artificial Intelligence might take over many jobs in various developed countries, yet what sets our Hospitalilty Industry thriving is still the human touch. Guest handling is simple if you keep these above 5 things in mind. And by enhancing the customer experience, your business will simultaneously gain more direct revenue, attract more prospects, and retain the loyal customers.

How to be your guests’ favourite – 5 basic rules for hotel staff to follow

To be a hotelier you have to qualify various personality and skill tests, which is learnt in Management schools & through internships in Industry.  But once you are hired, and you are working as Supervisor, Executive or a Manager, you have to excel everyday in what you do, to keep your guests happy. These traits are more than just good communication skills or grooming or the technical know how.

I am listing down 5 basic rules to make that “WOW” impact on your guests which will set you apart from the rest. 

1. Guest Information: The first rule to impress your guest as they check in at your hotel, is by being aware and informed about their itinerary, personal information like date of birth or anniversary. If you are working in Front Desk, these information are easily available as the guest fills in data in Guest Registration Cards. If you observe carefully details mentioned in the GRC and realise its the guests birthday , you can wish accordingly or follow the Hotel policy for guest birthdays. Being aware of guest details makes you confident in having a conversation and the guest feels important. 
2. Knowledge about your surroundings : Have full knowledge about your Hotel Facility and Services. Be aware of whats happening in your city and also anything significant happening in the nation, which might directly or indirectly impact the guest. For example, there is a Big procession in the City or a popular Match being held in the city. These information help the guest to plan their day better and may be avoid any unwanted delays. To any guest a Hotel staff is representing the Hotel, irrespective of which department you work. Hence having knowledge about cross departmental services and facilities is very important. A guest can meet you in his room, hotel corridor or lobby and can have a query. A spontaneous accurate information is absolutely impressive and delightful for the guest.
3. Use Guest Name : Remembering the guest name and acknowledging the guest by their surnames leaves a lasting impact on every guest. They feel important. Try and remember the guest names. Instead of using “Sir” or “Madam”, use last names. It does not matter in which department you work, collecting guest details through inhouse reports and keeping yourself updated can help you gain guest recognition.
4. Extend special care during emergencies: As a well informed hotel employee, you should have full knowledge about emergency and safety procedures and in times of need you have to act promptly. Emergency can happen in nature of guest illness, loss of valuable item to something as major as Fire or Bomb threat. As an employee you should be aware and well trained in your hotel safety and emergency procedures. The guests feel protected and taken care of, in hotels where staff displays empathy & prompt action in times of emergency.
5. Guest’s special requests:  Every hotel has its own policies for special requests, which staff need to follow. However, to be remarkable in this aspect, remember to communicate this special request or preference of the guest to all the departments. For example if a guest mentions a certain allergy, or a preferred drink, or a preferred colour to any employee, the information should be seamlessly communicated to all departments. The guests will be pleasantly surprised on how each department will ensure at their level to meet the request and take care of the guests special needs.